Mar 2018

Kayako Has Been Acquired by ESW Capital

DCS Advisory India is pleased to announce that its client Kayako, a leader in customer support software, has been acquired by ESW Capital to further invest in creating a unified support experience centred around an integrated chat platform.

Kayako’s simple to use and highly scalable integrated customer service platform combines best in class chat capabilities with robust helpdesk and shared inbox functionality. Kayako helps clients manage customer conversations across channels like email, social and chat through a single unified platform. More than 130,000 support professionals use Kayako’s scalable customer service platform.

“It was a pleasure working with the DCS Advisory team led by Klaas Oskam and Chris Hieb. The team displayed deep customer interaction management domain knowledge and strong cross-border teaming. They ran an end-to-end process providing strong guidance and displaying true perseverance during the entire process. Should the opportunity arise, I look forward to working again with the DCS Advisory team in my next entrepreneurial journey,” said Varun Shoor, Founder of Kayako.

DCS Advisory’s Customer Interaction Management practice strives to be the advisor of choice to companies providing leading edge customer interaction technologies such as omni channel engagement self-service chatbots, AI-driven vitual assistants globally.

About DCS Advisory India

DCS Advisory India is a leading middle market investment bank providing M&A advisory and private capital raising for companies powering India’s growth economy, with a well-established reputation for guiding clients to successful outcomes. DCS Advisory India is an affiliate of DCS Advisory LLC and Daiwa Securities Group Inc. Along with DCS Advisory LLC, DC Advisory, other Daiwa affiliates, and alliance partners, DCS Advisory India is part of an established global brand with more than 900 professionals in 37 offices throughout the Americas, Europe and Asia. Our team of experienced bankers are highly specialized and focus on growth companies across a number of new age industry verticals within the Technology & Software, Consumer, Retail & Leisure, Media & Telecom, and Business & Tech-Enabled Services sectors. DCS Advisory India has offices in Bangalore and Mumbai. For more information visit

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